Orders received by 10:00am EST will be processed that day if all information needed is received.
OWOSSO is committed to product quality and customer satisfaction! Please examine your order immediately upon arrival. Call us if you have a concern or a problem and we’ll see if one of our technical staff can help you solve it over the phone. Inquiries concerning defects, errors, or shortages need to be made within 10 working days of the receipt of your order.
If there is a manufacturing defect in the die, we will replace it immediately at no charge. We may ask you to return the original die and product samples so we can evaluate the problem for continuing quality improvement.
Our warranty covers replacement of the die that has a manufacturing defect. OWOSSO is not liable for any other warranties expressed or implied, or for damages which may be direct, incidental or consequential to use of the die.
Dies made per incomplete or incorrect instructions, or from an incomplete or bad file, do not qualify for no-charge warranty replacement.
Orders will ship by the method requested in 1-10 working days depending on the type of die ordered.